Privacy policy

At Lalbagh Garden, we believe your personal information deserves the same care we give to every plant in our garden. This Privacy Policy explains how we collect, use, protect, and share information about visitors to our website lalbaghgarden.in. Please read it carefully before using our services.

We collect information in two ways — information you provide directly, and information collected automatically when you use our website.

Information you provide directly:

• Name and contact details (email, phone number) when you fill out enquiry or contact forms
• Feedback, messages, or comments submitted through our website
• Event registration details if you sign up for garden events, workshops, or guided tours
• Payment information processed through our secure payment gateway for ticketing or bookings

Information collected automatically:

• IP address, browser type, operating system, and device type
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms used to find our site
• Date and time of your visit

Section 02

How We Use Your Information

We use the information we collect only for lawful purposes directly related to operating and improving the Lalbagh Garden website and services. Specifically, we use your information to:

• Respond to your enquiries, messages, and service requests
• Process bookings, event registrations, and online payments
• Send you information about garden events, seasonal shows (such as the Flower Show), and updates — only if you have subscribed or opted in
• Understand how visitors use our website so we can improve content and navigation
• Comply with applicable Indian laws and regulations
• Detect and prevent fraudulent or unauthorised activity

We do not use your personal information for automated decision-making or profiling.

We never sell, rent, or trade your personal information with third parties for their marketing purposes.Section 03

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to provide a better browsing experience and to understand usage patterns. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies — Required for the website to function (e.g., session management, security). These cannot be disabled.
• Analytics cookies — Help us understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymised.
• Preference cookies — Remember your settings and preferences to personalise your experience.

You can control and manage cookies through your browser settings. Disabling cookies may affect some features of our website. For more information about cookies and how to manage them, visit allaboutcookies.org.Section 04

Third-Party Services

We may use trusted third-party service providers to help operate our website and services. These providers only access your information to the extent necessary to perform their functions and are contractually required to keep it confidential. These may include:

• Google Analytics — for website traffic analysis (governed by Google’s Privacy Policy)
• Payment gateways — for secure processing of online transactions (e.g., Razorpay or similar licensed Indian payment processors)
• Email service providers — to send transactional and informational emails
• Hosting providers — to host our website and store data securely

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.Section 05

Data Sharing & Disclosure

We do not sell or share your personal data with any third party for marketing, advertising, or commercial purposes. We may disclose your information only in the following limited circumstances:

• With your consent — when you have explicitly authorised us to share information
• Service providers — to trusted partners who assist in delivering our services (under strict confidentiality agreements)
• Legal obligations — when required by law, court order, or government authority under applicable Indian law
• Protection of rights — to protect the safety, rights, or property of Lalbagh Garden, our users, or the public
• Business transfers — in the event of a merger, acquisition, or transfer of our operations (you will be notified in advance)

Section 06

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Contact form enquiries are retained for up to 12 months after the matter is resolved
• Booking and payment records are retained for up to 7 years to comply with financial and taxation laws in India
• Newsletter subscriber data is retained until you choose to unsubscribe
• Website analytics data (anonymised) is retained for up to 26 months

When data is no longer required, it is securely deleted or anonymised.Section 07

Security of Your Information

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted through our website
• Secure servers hosted in compliant data centres
• Access controls limiting who within our organisation can view personal data
• Regular security reviews and updates

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately at the address below.Section 08

Your Rights & Choices

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, you have the following rights with respect to your personal data:

• Right of Access — You may request a summary of the personal data we hold about you
• Right to Correction — You may request that we correct inaccurate or incomplete personal data
• Right to Erasure — You may request deletion of your personal data, subject to legal retention requirements
• Right to Withdraw Consent — Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to Grievance Redressal — You have the right to have your grievances addressed in a timely manner
• Right to Nominate — You may nominate another individual to exercise these rights on your behalf in the event of your incapacity or death

To exercise any of these rights, please contact us using the details in the section below. We will respond within 30 days of receiving your request.Section 09

Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately and we will take steps to delete such information.Section 10

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make significant changes, we will:

• Update the “Last Updated” date at the top of this page
• Display a notice on our website informing you of the update
• Where required by law, seek your renewed consent

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Questions or Concerns?

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we handle your data, please reach out to our Privacy Officer:

Lalbagh Garden
Website: lalbaghgarden.in
Email: lalbaghgarden9@gmail.com
Address: Lalbagh Botanical Garden, Mavalli, Bengaluru, Karnataka – 560 004, India